How Long Does It Take Zales To Clean A Ring

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Page 12 Reviews 310 - 340

Richard of San Antonio, TX Verified Reviewer

Original review: Feb. 25, 2016

I went to the Zales store at River Center browsing for jewelry that they had on special. I spoke to the salesman at the counter and he was totally disinterested and all he could say was the items I asked for were only online. I told him did he have anything similar or in my price range and he just was not helpful at all. I left with a very bad taste in my mouth. Not shopping there again.

LaToya of Duncanville, TX Verified Reviewer Verified Buyer

Original review: Feb. 24, 2016

My husband upgraded my wedding ring on our anniversary. The first set of wedding rings that I had spent more time at Zales for repair than on my finger. Because Zales was tired of replacing the Diamond, my husband decided to just get me a new one. I received my new ring in Sept 2015. Jan 1, 2016 I noticed that one of the small diamonds was missing. So on the 11th of Jan, I was finally able to take my ring in for repair. I was told that my ring could be fixed for free under the warranty and that it would be back on the 15th of February. My ring was not back on the 15th, and when I called to check on it three different people told me three different dates. I finally received my ring on Saturday, only to look down today and notice that another freaking diamond is missing... I am so pissed. The ring I bought at Walmart 3 years ago still has all the freaking diamonds...

Brandy of Eden Prairie, MN

Original review: Feb. 19, 2016

Zales Eden Prairie - I have done a little business here, and known a few people that worked here. I will never again shop with any Zales location, nor will I do business online. This store location in particular has the worst customer service I've ever experienced in 25 years of shopping for myself as an adult, wife, mother, and retail worker. All anyone cares about is making money. The jewelry repair service is dismal at best, with poor quality and return time. The Brazilian lady loves to push people into buying the most expensive items possible and gets rude and ** if you don't want to buy what she wants you to buy. She's rude to customers and employees alike. I fail to understand how she keeps her job. The jewelry quality is less than stellar and the whole store is so disorganized it's hard to find what you're looking for.

Moon of Lynnwood, WA Verified Reviewer Verified Buyer

Original review: Feb. 12, 2016

I bought a diamond ring for my mom anniversary in Zales Store but after she saw the ring then she didn't like it so we found another one from Zales outlet.com and I actually went to Zales outlet store at Seattle premium outlet for my mother so she can have it on this weekend, her anniversary. The sale person was ok but when I tried to exchange the ring in that store and another which I had bought at Zales Store. The manager, Stacey, talked to the sale person that we have to sign on the receipt to ensure I'm not going to exchange again. I was thinking Zales policy is that the customer can exchange or return within 60 days with new condition of the item. I was confused because I have never seen any jewelry or any whatever store do that to the customer. Zales outlet should fire that manager cause she made another rule and that is not Zales policy. Hope Zales will solve this trouble. Otherwise I will ask my lawyer to find out.

Angel of Flagstaff, AZ Verified Reviewer Verified Buyer

Original review: Feb. 7, 2016

My fiancé and I found a engagement ring I fell in love with at Zales, price was decent and we were both extremely happy. I wore the ring for a couple of days and I notice that my 10k ring was turning my finger green like it would when you purchased it at a 25 cent machine! We couldn't find the receipt and when we finally did it was 4 days outside the return policy. I contacted the customer service line and asked what my options were. What could we do! NOBODY WOULD HELP! They said "although your cut off time was 4 days ago there is NOTHING we can do!" Working at a large company I know there is always exception that can be made. Now we are stuck with a ring that looks cheap and turns my finger green or we lose $370 dollars. Wow I am shocked that a company that is suppose to make dreams come true caused a heartache to my fiancé and myself.

Linda of Molalla, OR Verified Reviewer

Original review: Feb. 2, 2016

I took my ring to get a new diamond & crown put on. Was told that it would be $450.00. They then called after 2 weeks & said it would be $600. I threw a fit so they said they could put a diamond that was already set in the crown for the $450. About a year later 2 of the prongs got bent so took it over to them to fix. Told me $36.00. They call a few days later & said it would be $40 more as the prongs needed new tips. I really threw a fit & said "just give me the ring back." The day I got it back I took it to a family owned jeweler. There was nothing wrong with the tips, that the diamond wasn't set right to begin with & that the crown wasn't attached to my ring correctly. I will "NEVER" buy from or recommend this rip off place.

Ronnie of Orlando, FL Verified Buyer

Original review: Jan. 26, 2016

I took my wife's Wedding ring to Zales at the Florida Mall and a Lady name Joan helped me and I did find out later that she was the manager. When I drop of my rings she told me that she would called me with the price to replace two diamonds but she never did call me. My wife and I went to Jamaica for our anniversary with no rings so when we got back I called there and it's been over two weeks already and now I have to deal with an angry wife because her rings are not ready. Finally I called Zales and they gave me a price for the repair. It was so high but I did pay for them. Zales has no customer service.

I will never never never do business with zales again and we will not send anyone to their store and as for the Manager Joan she needs to go back to school and take a customer service class and if you reading this and said you have been to school for customer service Joan then you must have got your degree from a cracker jack box. You just don't treat your customers that way. This country is build on the best and greatest customer service in the world and people like Joan at Zales is ruining it.

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Original review: Jan. 24, 2016

My husband bought my wedding set in 2009. I had it checked, and dipped in white gold faithfully every 6 months for years and had to have so many small stones replaced along the way. They agreed to exchange the ring after about 7 months because they had it more than I did for so many stone replacements and repairs. I have had poor customer service and nothing but headaches since day one with this set. I so regret buying it here. With just the regular maintenance I used to get it back the next day with no charge. Then they started charging $10.00 to get it back the next day, then $25.00, then $35.00.

Well, I went in 3 weeks ago and they tell me they no longer use local jewelers due to poor workmanship. Baloney, it's cost cutting. I'm pretty sure there are decent repair jewelers here. Now, because I have a Celebration diamond it must go to Texas they say. It has been gone 3 weeks and isn't expected for 2 more weeks. Unacceptable customer service. This means that every 5 months they will have it 4 to 5 weeks. I will get to wear my ring 8 1/2 months out of 12. Who sells jewelry and thinks this is providing good customer service? Not right. I am planning to stand outside their store and warn people to ask about their warranty prior to purchase. Maybe I can help warn others before they buy...

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Tina of Ny, NY Verified Reviewer

Original review: Jan. 20, 2016

My husband and I married in 1999. In 2014, the diamond fell out of my engagement ring. My husband, being a wise man, bought me a new ring for Christmas the same year at Zales. He explained what had happened to my old ring and that he didn't want this to happen again with this much more expensive ring he was buying. The salesperson told him he should buy a lifetime warranty and he agreed and believed he did. I received the ring on Christmas 2015. Six months later, in June, I brought the ring back to have it inspected as required. We also had the ring sent out and made smaller.

Fast forward to this week. My husband looked at me the other morning and went slack-jawed. My diamond was missing. The tines that hold it in place were bent. I had no recollection of doing anything strenuous enough to do that kind of damage. I called the number for the insurance. They told me to go into the store. That's where the adventure started.

The salesman, who first told me to call the number, then informed me we hadn't brought the ring in for its six-month inspection, which was very upsetting because I was there. The clerk seemed to be questioning my honesty. He then said my husband hadn't purchased insurance. "You appear to be angry," he said, sensing that my scowl meant I was upset. I reviewed what had happened so far and said I'm not angry I'm upset about my ring. I said my husband bought insurance and we were definitely here. He said nobody filled out the paperwork that showed we had been there. I said that wasn't my responsibility. How was I supposed to know that was what should have happened. He again told me I appeared upset. I asked for his name and he would only give me his first name. I hadn't cursed or raised my voice at all and he threatened that he had a witness and security.

It was almost like a routine he was accustomed to. Now, being a person who writes about cops and situations that can develop. I was cautious and stopped talking so he could patronizingly explain to me how things worked. He said he was sending my ring in despite my missing inspection and that it would be back in about a month. I asked him to explain what he was saying since he already said I don't have insurance. Does that mean they're replacing it? I said, "I don't want to pay for it again? Please cancel the credit card my husband took out now." He told me I wouldn't be charged but couldn't explain what would happen at corporate.

I told them they were very unprofessional and that it appeared to be their fault if they had no record of us being there in June since we had the ring sent out to be resized and paid for that on the company credit card. I said I thought it was time to go - because I really felt they were looking for a reason. I'm not sure how this will work out, but I am planning to write to the company to express my disbelief and disgust at how I was handled. Never was there an ounce of compassion.

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Rosa of Berwyn, IL Verified Reviewer Verified Buyer

Original review: Jan. 14, 2016

My husband bought me Persona charms for Christmas. Buy 2 get 1 free. They were mismatched the way hubby bought me the charms. When I went to exchange they exchy kept the free ones. He had bought me more than 6 charms. They kept the free ones.

Teresa of Cedar Creek, TX Verified Reviewer Verified Buyer

Original review: Jan. 13, 2016

The store manager at Zales at Barton Creek Mall in Austin, TX was so unconcerned about my issue that I was trying to tell him about. First, of all I went to the store and the girl there could not help me because she said I need to speak to the manager for approval. She tried to help me, the salesgirl said she did not think it would be a problem for the manager just to exchange the chain. So I waited, he was suppose to be at the store by 11:00 a.m. I waited till about 11:30, he did not show up. I said to the salesgirl that I would come back later or the next day. I went back the next day, the salesgirl recognized me and said the manager was in. She said, "He will be right with you."

The manager was unconcerned about the problem with the necklace that I bought as a Graduation gift for my daughter. I bought the necklace for my daughter (August 2015) and put it away until her graduation in December 18. He said it is over 60 days since I purchased the necklace. I said yes, but it did not come out of the box till I gave my daughter the necklace. She tried to put it on and the chain broke in three pieces. I guess the quality of the necklace was crappy. He said, "buy the extended warranty," I said "why would I do that after you won't even give me another chain." I would have bought the extended warranty if he would have exchanged the chain. As soon as I pay my bill, I WILL NOT buy anything else from Zales!

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Greg of Jupiter, FL Verified Buyer

Original review: Jan. 10, 2016

Salesperson will tell you that if you open a Zales account you will get no annual fee and receive 6 months no interest. When you get your statement there will be $10 fee for this promotion. I would have paid cash to avoid the $10 fee that they do not tell you about.

Original review: Jan. 9, 2016

My husband and I got married in May 2015. About 2 months after we got married I sent the rings in to be sautered together. I got the rings back in 3 days. All seemed fine. About a month later the rings started breaking apart so I had to let them send the rings back out to get redone. I was told I would get the rings back in 2 weeks. After 4 weeks I still hadn't heard anything so I called them. I was informed that my ring had been sitting in their store for a while awaiting pickup. Three days after I got them back they started turning my finger green. Had to go back in AGAIN to complain. The manager told us the only thing we could do is send them back in to get them separated.

My engagement band was thin to begin with but after two times of being sautered together it would be so thin after separating them that the ring wouldn't make it. Manager told us we would need to add to the ring to make the band thicker. Of course she tried to make us pay for it which would have been over $200. We told her this was her problem to fix and after further discussion she gave in (not very kindly) to pay for all damages/issues with the rings. I feel as if they have had my rings more than I have since being married. While they are apparently doing their best to fix the rings, I do not recommend Zales to do any work on your jewelry.

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Original review: Jan. 8, 2016

My husband bought me a gorgeous engagement ring from Zales a year and a half ago. He had the halo custom made, with tiny diamonds surrounding the center emerald cut diamond. This past September (I had the ring for a year and a month) I noticed that one of the halo stones was missing. I went back to the store with my husband and our receipts, and had to return a second time, because the first time, the representative could not figure out that the halo had been custom made. So not only was I down a diamond, but I had to waste two evenings trying to come to a solution. We returned the next night and spoke to the woman who had sold my husband the ring. She sent it out for repair, and I got my ring back two weeks later.

This morning, while looking at my ring, I noticed that yet ANOTHER halo diamond is missing. Two diamonds in 4 months. Unacceptable. We will be contacting the store for a refund on the custom setting. My husband did not pay for a ring that I cannot wear daily, or a ring that will have to go for repair every four months because the stones continuously fall out. An engagement ring should be something that I can wear forever, and for the price he paid, this ring is not worth it.

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Original review: Jan. 6, 2016

I purchased an engagement ring from the Zales store in Southlake, TX on 12/24/15 from a sales consultant by the name of Linda. I had been shopping around at various jewelry stores (Jared, Kay, etc.) and even online trying to find the perfect ring for my girlfriend to propose on 12/31/15. After several weeks of looking at rings I finally found the ring that I wanted and did all of the leg work by calling all the Zales stores near me to see which store had this ring in stock. When I found the store that had the ring I immediately left work early so I could make sure to buy the ring since it was the only one in stock. If I were a salesperson I would love for a customer like myself to have already done the homework about the ring and all I did was walk in and pointed it and said that's the one I want.

I only asked Linda two questions: 1) Explain to me about the Lifetime Jewelry Protection Plan 2) Explain to me about the option to upgrade at any time with Zales. Zales uses a very deceptive practice when it comes to explaining the upgrade process. I asked Linda specifically "if I want to upgrade the ring at any time in the future I can?" She said "yes, as long as the upgrade to a newer ring is of greater value for what you paid for on your current ring." As an example, I asked Linda "so what you're saying is that since I paid 5k for this ring, in the future if I want to upgrade to let's say a 6k ring, Zales would pay me the same amount I paid for the current ring on a trade in and all I would need to do is pay the difference so in this case an extra 1k?" She said "Yes."

After I proposed on 12/31/15, I contacted Zales on 01/05/16 to let them know that the ring ended up being a little bit too big on my now fiancee and that I would be bringing it to them to get resized. I contacted a different Zales that was down the street from me and asked them if I could bring it to them. They said "Yes." When I brought it to that Zales to get resized my fiancee and I were looking at different rings while the salesperson was finishing up with another customer. I saw that my fiancee was eye balling a different ring so I kindly asked the salesperson if we could look at the ring. He kindly obliged. I told my fiancee that if she liked the ring the good thing about Zales is that we can upgrade the ring at any time and simply pay the difference of the cost for a more expensive ring once we traded in our ring. The salesperson said, "I'm going to be honest with you that's not how the upgrading works."

When he told me that I looked at him cross eyed and asked him what did he mean by that and how does it work? He explained to me that in order for you to upgrade you have to buy a ring of DOUBLE THE VALUE of what you paid for your ring. When he told me that my face got so red and I was so embarrassed that I could not understand why the salesperson - Linda ** at the Southlake, TX store would lie to me about something like that. I wanted to make sure that I heard him correctly so I asked him, "so what you're saying is that if I want to upgrade to another ring I would have to buy a 10k ring?" He said "Yes." At this point I'm furious because now I don't know who's lying.

Is it the salesperson in front of me trying to make a sale or was it Linda that lied to me. I told my fiancee that I need to call Linda and ask her if this is how the upgrading works to see what she says. I called Linda and told her that "I was at a different Zales and they just explained to me that in order for you to upgrade you have to buy a ring of double the value, is that true?" Linda, stated "Yes." I said "Linda, I specifically asked you this and that's not what you said at the time of the sale." I bluntly told her that she was unprofessional and that really left a sour taste in my mouth. I'm still within my 60 days and seriously considering taking the ring back and getting my full refund and going somewhere else.

The only thing that is saving me right now is that I'm still within my 60 days so can you imagine what would have happened let's say in 1 yr from now if I want to upgrade the ring and they informed me of this? Anyway, I hung up with Linda and proceeded to keep talking with the salesperson at the current store I was in and asked him "why isn't that in writing? I do not show that on any of the receipts and anything." He stated he knows, but that's how Zales operates.

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S of Houston, TX Verified Reviewer

Original review: Jan. 6, 2016

Two weekends before Christmas (2015) I was looking for earrings as a gift. I shopped around The Woodlands Mall, a suburb north of Houston, TX. I eventually found a pair of earrings at Zales I thought would be a nice gift. I talked to a male salesperson and he helped me make a decision on a different, nicer, pair of earrings by slashing the price of those earrings to the price of the ones I first looked at, a significant price difference. The salesperson said he would sell the nicer earrings for the price of the inferior ones as long as I purchased the warranty. I asked the price of the warranty and he indicated he could sell the warranty at a discounted price as well, I think around $150. I asked the salesman to add up the discounted cost of the nicer earrings and the cost of the warranty. He used a calculator and came up with a price of about $699 before taxes.

I had a question about a return/exchange policy. I asked him if the earrings were not liked as a gift could they be exchanged. He indicated there was no return or exchange for that price (I did not really like that policy). I then thought about completing the transaction a little longer and asked the salesperson the price once again. He, once again, used the same calculator and came up with $699, before taxes, a second time. I decided I could live with the compromise and we began to fill out the paperwork for a Zales card/warranty to complete the transaction. Once the paperwork was filled out and the salesperson was entering my info he informed me he had made mistake. I asked what kind of mistake and he said he could not sell me the earrings for the discounted price he indicated on the calculator. I will admit I did become agitated and upset. I asked him why he could not honor the price he had showed me on the calculator twice.

He pretty much said he could not but he was still giving me a good price on the warranty. He then said he could sell the nicer earrings for a higher price but just not the price he had shown me. So what he added up was the sale price of the inferior earrings (but he was selling me the nicer earrings) and discounted warranty =$699 before taxes, not the non sale price of the inferior earrings and the discounted warranty. Never did he tell me, until we were completing the paperwork, that the price he quoted was of the non sale price of the inferior earrings. The salesman then informed me he had other customers to take care of (I guess I was not a customer anymore). I told the salesman I did not like being lied to. I told him I wanted the paperwork I had filled out for the credit card/warranty. He told me I had not given him a card. I told him I wanted the credit application I filled out since it had my personal information.

He did give it back and I walked out frustrated. I made a call to Zales Corporate to file a formal complaint a few days after the incident. I have not heard back from anyone in the company to address my complaint. It is with my limited experience with Zales Jewelry that their business practices are unethical. I would recommend if anyone is shopping for Jewelry and they come across Zales that they research the company thoroughly before spending their hard earn cash with them. BUYERS BEWARE.

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Rose of Appomattox, VA Verified Reviewer

Original review: Jan. 1, 2016

Rose in Virginia - Worst jewelry store possible! Do yourself a favor and find another jewelry store!!! They couldn't tell you the truth if their life depended on it.

YVON of Pompano Beach, FL Verified Reviewer Verified Buyer

Original review: Dec. 29, 2015

I went to the store in Wellington, Florida to purchase a ring for xmas. I had to keep repeating myself to the clerk that made the order online (I could have done that). She put in my email wrong so I never got a notification. She also said it would be delivered in 2 days per the receipt (wrong) she DID not read it right. I purchased the item from another jewelry store and then I tried to get my refund but that could not be done till the store received the ring and after xmas I had to go back to process the receipt then the return. But they could not correct my email. They had me call the 800 number and they were worse idiots. Never again will I deal with them. They hire seasonal incompetent people.

Mrinal of Evanston, IL Verified Reviewer

Original review: Dec. 27, 2015

They did not deliver the ring as promised. Pathetic handling of the situation by customer care who started to blame me and UPS for the fiasco. I placed an order on zales.com on 17th December after confirming that I will receive the item on the 24th (the cut off date was 22nd for this). I was planning to give it to my girlfriend during a trip that we were taking between 26-30th December. However the ring never came and now this is going to be the worst proposal in the history of mankind. Then when I was relaying my grievances to your customer care executives on the phone they were not only rude to me, but they asked me to take it up with UPS and not get them involved. This is an appalling level of customer service and nobody in this company is willing to take responsibility of the matter. I trusted their delivery claims and they miserably failed at them.

I have called their customer care almost every day for the past week and I hear nothing but lies. I suddenly hear today that UPS attempted delivery on the 24th and that's not true at all since I was at home the entire day and nobody came. This is a high value item and I was expecting better handling and more prompt customer support on this. Not only you have pushed me towards the most embarrassing moment of my life, but also there is zero empathy shown by these customer care execs. I placed the order on zales.com and not UPS.com so if there is something this horrible with the order processing then I am well within my right to reach out to Zales.

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Mark of Jonestown, PA Verified Reviewer Verified Buyer

Original review: Dec. 20, 2015

So my husband bought me a ring for Christmas on Dec. 17th, 2015 and nowhere when you bought ring did it say "Hey, if you want by Christmas, not going to happen." "Okay" would have been, no problem. However, they didn't, plus proceeded to charge me almost $35.00 to have it sent that Saturday and it says card will not be charged until item is in your hands. Ok again, no problem and that too was a lie because that put a hold on that $800. Which at my bank is just like it's out already. So I called because now ring won't be here by Christmas. Money is already out and I'm now screwed because supervisor could give a crap because she's not out $800 and was so rude saying it will take 3-5 days. Listen, it should be a day tomorrow, Monday. If it comes on that fast the hold could be dealt with tomorrow. I was just asking for a little care and possible help to expedite this transaction. That's all.

Cortney of Houston, TX Verified Reviewer Verified Buyer

Original review: Dec. 10, 2015

I purchased two rings 11/19/2015, one a wedding band and the other an engagement ring. The total cost was a little over 1400.00. Online at Zales.com they were promoting no interest for 6 months with the Zales Credit Card, I decided to open the card. I ordered the rings and had them shipped to Katy Mills Outlet store in Katy Mills Mall. Per Zales website, all orders shipped to a Zales store WOULD NOT have to pay for shipping cost. When I ordered the rings online, I wasn't charged at all for shipping. I got to the Katy Mills Mall location to pick up my rings, and unfortunately the rings didn't look to me, like they did online.

Shortly after I returned both of those rings. One, I returned the day I went to pick it up, the wedding band on 12/03/2015 at the Katy Mills Mall location. The engagement ring I returned a little later on 12/05/2015 at the Memorial City Mall location. I was told it would take 48 hours for the returns to reflect back on the Zales Credit Card account. I called Zales.com to check the status of the return on 12/09/2015. I was told the returns both went back on the card but there was still a balance due on the card. What? I asked what the balance was for/from. The representative from Zales.com told me "when you returned the rings, the whole amount you purchased for the rings wasn't credited back to the card." Why not? The representative stated, "you received XYZ amount back from the first right out of what you originally paid online, and you only received XYZ amount back on the second ring you purchased online."

I asked why was this happening and why wasn't I credited back the entire amount of the purchases? The Zales.com representative told me she didn't know and I needed to call the store to find out why they didn't give me the full return back on the ring. I called the Memorial city mall location and asked to speak with a manager. The manager had gone for the day, so I spoke with the store representative that answered the phone. I explained to her my situation, all for her to tell me she couldn't help and then I would have to go Zales.com back again. Repeated I told her I had already spoken to them, and they told me to call the store back. She told me she couldn't help. I asked for the manager's name and she told he would call me back tomorrow. He didn't. I had to call the store to get an update.

When I talk to the manager he told me he didn't know what happened and he would have to do some research. He called me back and told me all he could do was give me the number to the bank that financed my Zales Credit Card. I called the Zales credit card number 888-438-6255 and the girl that answer the phone told me she didn't know what happened. She put me on hold and came back and told me that the different back to the card was because I paid for shipping and the shipping fee wasn't refundable. I couldn't believe this. I told this lady that I open that card online, and per the website you don't pay for shipping if you ship the item you ordered to a Zales Store. I offered to show her my order that was emailed to me from my purchase online. I offered to show her the slips I had to sign when I picked up my items in the store.

She put me on hold again came back to the phone and said she spoke with her manager and the amount would be credited back to my card within a billing cycle. I can't believe this. These people are totally unorganized. The stores don't work with the stuff online, and the online stuff don't work with the stores at all. There is absolutely no communication at all. It puts the consumer in a loop when you are trying to resolve your issue. Now I totally see why Zales has bad reviews. I've had to make a number of calls to get this issue resolved. I will be keeping a close eye on this credit also. To make sure they put it back on my card. In closing, I wouldn't deal with Zales at all. I would go to Kay or Jared. If you do decide to do business with these people keep all your documentation and record every communication with every person employed by Zales.

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Original review: Dec. 7, 2015

About a month ago I went to Zales to purchase a pair of diamond studs. They ran my credit and found out I was approved, then I applied for the credit card. I left the store that day with the studs, but never received my card in the mail. I have emailed and called customer service multiple times. I have never received an email response and each time I call their signal is so poor I can't understand what questions they ask me between placing me on hold for minutes at a time. As happy as I was with the quality of the product, this is now a late payment on my account due to no fault of my own. I do NOT recommend purchasing anything through Zales by way of credit at all.

Original review: Dec. 3, 2015

I have been having a problem with the pagoda. I had purchased two rings from the pagoda of Trumbull mall, I was then charged twice for the one purchase I made. I have been trying to resolve this problem for about 4-5 days now and I have been getting the runaround. I have the receipt and the merchant number. I have all the appropriate information so that I may fix the misunderstanding of me paying twice for the items I have bought. I was charged twice to my debit card of $273.83 for a total of $547.66.

I have contacted everyone I could think possible of helping me. So now I am emailing you guys one more time and next I will be messaging the consumer reports because this situation is still not handled and I do not feel that this is needed for me to go through all this trouble for me to get my money back for the second transaction that I did not authorize. Please email me with the resolution that you may have regarding this situation, or give me a call. Thank you.

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Cory of Sunnyvale, CA Verified Reviewer

Original review: Nov. 28, 2015

We purchased a 1 1/2 total ct. ring from Zales and despite the fact that we have been in every 6 months to have it checked it has nothing but issues! The largest diamond fell out, a smaller one as well. Last year we had another small one loose and paid to have it repaired again. Just took it in (a year later) and the same diamond is loose and they wanted to charge again! They kept pushing the lifetime warranty even though it would be less than what we paid for just the first year coverage as they didn't have the full warranty when we bought it 10 years ago. Then they asked if we wanted to upgrade, another $3,000. Wow, that would be a bit ignorant of us now wouldn't it! Clearly that will not occur... We will be moving on and hope to reset the diamonds elsewhere. Though I, as others have complained about, do not feel the largest diamond was replaced with one that was as clear. I would not buy anything from Zales ever again!

Touya of Markham, IL Verified Reviewer

Original review: Nov. 18, 2015

I purchased a Bulova watch from Zales approximately 2 yrs ago. I brought the watch in for repair because some of the crystals were missing from the watch. I got a call a couple weeks later to come pick up the watch. I went to pick up my watch and they gave me the watch and I looked over my watch to make sure everything was okay. I could see that the watch was damaged, so they took the watch back and said they would order me a new one. Weeks went by and they never called me. So I called them and they said they would order the watch and have it there the next day. So I went to pick up the watch and get home and the watch doesn't work.

Original review: Nov. 14, 2015

My diamonds were stolen from my ring when I sent it in for service and replaced with diamonds with LARGE, VISIBLE, YELLOW flaws. My husband bought my ring back in 2011, it has 3 diamonds on it. They were beautiful and everyone said it, loved it. I had the ring sent in for sizing, again to weld on my wedding band, and once to be re-dipped over the last 4 years. 2 weeks ago I sent my ring in to be re-dipped again and when I went in today, the ring they handed me was my band but NOT my diamonds! The center stone had a huge, yellow flaw in the center and another huge, yellow flaw, 4x the size of the prong under one of the prongs! It was so large I asked the service lady to "clean the glue off it".

There was another large, yellow flaw on the side diamond as well. She told me it was a flaw and that they don't use glue to set it. I explained my ring didn't have 2 big, yellow globs in the center stone or the side stones. She then told me that I probably just never noticed them before even though I've been wearing it everyday for over 4 years! She assured me that they are the same but maybe they looked different because it was "clean" and started to try and explain the C's to me. I told her again, these were NOT my original diamonds. My diamonds did not have 3 HUGE yellow flaws in them!

I had my husband come see the ring and he too told the lady he would NEVER had bought a ring that had diamonds that flawed. I told her if my husband had bought me that ring with that large of flaws on the diamonds, we would have returned the ring after the engagement and bought a different ring. I have high definition photos of my ring and there is no visible flaws on any of my diamonds. My husband talked to the Zales service center and they said they would send it back, my ring, to be assessed for repairs but they can't guarantee that my original diamonds will be replaced.

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Ashley of Wichita, KS Verified Reviewer

Original review: Nov. 9, 2015

My soon to be husband recently purchased an engagement ring from Zales (in January of 2015) and had it sized so I received my ring in February of 2015. Since then 2 of the stones have fallen out and the band cracked making it unwearable. He spent a good deal of money on my ring and it was exactly the type of ring that I wanted, unfortunately the quality is poor and Zales has been less than helpful claiming that the damage to my ring is not normal wear and tear covered in their "lifetime" warranty. I've had the ring for 9 months!!! I'm always careful when I wear it, I never have it on while doing the dishes or sleeping (it is safe in its box) but somehow the damages are my fault. I do not recommend buying an engagement ring that you plan on lasting a lifetime from Zales.

Steve of Garland, TX Verified Reviewer

Original review: Oct. 29, 2015

My 17 year old son ordered diamond earrings for his girlfriend online for her birthday. He went to the Zales store at Firewheel in Garland to pick them up and the salesperson put on a hard sell to get him to purchase a 89.99 dollar warranty on a 400.00 dollar pair of earrings. Being young and not knowledgeable of what he was purchasing he decided to do it because the salesperson convinced him it was necessary. When I found out I was livid. I called the store and spoke to the salesperson and asked why she put the decision in the the hands of a teenager. She said she offers to all customers. I told her that a decision like that shouldn't be left up to a inexperienced teenager.

My son works very hard to earn his money at his job and doesn't need someone to convince him to do something like that without the consent of an adult. I took it back and got a refund for him and the salesperson looked at me like I was stupid to do that. Not happy at all with Zales sales tactics. Will never shop at any Zales store ever again including my son. Totally pissed!!!!

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Mehul of Houston, TX Verified Buyer

Original review: Oct. 28, 2015

First of all, NEVER shop online on Zales.com. Secondly, NEVER use a gift card to buy anything from Zales. At least if you use a credit card you can dispute the charge. Anyway, I bought a ring online with a gift card. After I got it I realized it did not look like the picture online so I returned it. I wasn't mad. I understand pictures are taken in the best light and the product may not always look like it. I get an email a week later saying they received my ring and I would get a refund in 7-10 business days. It has now been a FULL 40 days and they are still telling me I have to wait for a resolution because THEY had a system error and now cannot give me my money back until it is fixed.

I asked them why I couldn't get my gift card issued to me and they could figure out their technology issue later but they CONSTANTLY tell me to wait. I needed to buy another ring and I did not want to buy another ring and have a $600 gift card sitting there afterwards. Who knows when they will fix their problem. The supervisors tell you they are talking to corporate and there "hasn't been a resolution" but when you ask to see a copy of the emails they are sending or to talk to corporate directly, they say "That's not possible, you just have to wait." NEVER EVER shop at Zales unless you can dispute the credit card.

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Kelly of Enfield, NH Verified Reviewer

Original review: Oct. 26, 2015

My husband & I purchased 3 rings from Zales in Concord, NH approx. 5 years ago... My 1.25 karat 14K White Gold engagement ring, my wedding band with diamonds & my husband's stainless wedding band. From the purchase date of my engagement ring until current time, a total of 5 diamonds fell out & 3 repairs have been required. The 2nd time my diamonds fell out, the District Manager did NOT want to approve the repair which caused me to spark with the corporate office for approval to repair at no cost to me. Within a week of getting the ring back, another diamond fell out. I am now in a position of owning a defective/lemon ring!

I have reached out to the Corporate office 4 times & I am getting put off. I am requesting a cash refund settlement equal or close to the purchase price I paid. The corporate office seems to want to deflect responsibility & hand it back to the also district manager that did not want to approve the last repair. Corporate is telling me that the District Manager is equal in management level of the corporate office. I beg to differ! Because I paid $1,300 for the ring, unlike those that cost $30,000, you would think a refund would be simple & not a problem for Zales. At this point, I am on hold & awaiting a response. Corporate told me earlier they were willing to send me a $100 gift card which is a HUGE insult & undermines the customer's rights plus value in their product!

I informed them I would be taking legal action for financial settlement should they not compensate me with a cash/check settlement upon the return of my ring. That's where things stand as of today, but to say the least, Zales corporate is stating that the poor quality of the ring, plus amount of diamonds that have fallen out is my fault & they seem to be low balling me as far as reaching a financial settlement. If anyone has additional, helpful legal feedback, I appreciate it. I will not accept store credit or a gift card. Zales is not treating me fairly at this juncture. I will be in touch with the Better Business Bureau as well.

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